Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase (invoice number is sufficient). 

To start a return, you can contact us at returns@smartdry.com.au for a return authorisation code.  Items sent back to us without first requesting a return will not be accepted. 

Return shipping is at the purchasers expense.

Returned items will incur a 10% restocking fee.

You can always contact us for any return question at returns@smartdry.com.au.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items.

 

Shipping charges 
Unfortunately, we cannot refund any additional shipping charges that were invoiced due to remote locations. 

Shipping of the item back to the warehouse is the purchasers responsibility.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.