Help Desk

If you use (Hotmail, Yahoo Mail or Google Mail you will need to:

Copy the email address below into a new email
Put "Help Desk - (your Subject/Title)" in the subject line
Write your question or describe your problem in the body of the email with as much information as you have available
Insert your name at the bottom of your question
Click 'Send' and your question is on its way!

If you use Outlook, Outlook Express or equivalent you can:

Click on the email link below to open a pre-addressed email
Add your question Subject/Title after the ' - ' in the subject line
Write your question or describe your problem in the body of the email with as much information as you have available
Insert your name at the bottom of your question
Click 'Send' and your question is on its way!

Help Desk Function

The Club offers a Help Desk for any questions relating to PCs, software or peripherals. The question could refer to a Computer Pals course like PC & XP Fundamentals or one of the Optional Courses. It could also be about your PC installation at home, your printer or your network. We cannot guarantee to answer your question but we will give it a good try!

The Panel

Your submitted question is first examined by our Help Desk Coordinator to identify the most appropriate people on our current Panel of experts. Your question is then forwarded to these people for an answer which is returned to the Help Desk Coordinator. A summary answer is then returned to you, the originator. The turnaround target is 72 hours.

The current Panel :

Ella Ross	Help Desk Coordinator
Bertrand Harrington	Digital Imaging
Eleanor Ball	Word and Graphics
Ella Ross	Internet and Email
Gilbert Cowlishaw	Cards and Mail Merge
Gordon Beard	Publisher
Ken Caldwell	PC Hardware
Ray Rogerson	Scanning and Printing
Ron Cairn-Duff	PC & XP Fundamentals
Ted Kemp	Vinyl to CD and Digital Photo
Terri Weston	Excel and PowerPoint

Published Answers

The Club would like to print some of the more interesting Questions and Answers in the Club Newsletter for the benefit of others that may have had a similar problem. The name of the question's originator will not be published in these circumstances.

Disclaimer

Whilst every effort will be taken to provide accurate information in the Help Desk's answers to your questions, Computer Pals for Seniors can take no responsibility for any damage or loss of information that may result from you following advice or instructions contained in the Help Desk answers.

Last Updated 28 September 2007