Name:

Carolyn Cash

Address:

PO Box 610
Gymea NSW 2227
Australia

Phone:

(02) 9540-5574

Mobile

(0247) 89-5574

Email Address:

cmcash@tpg.com.au

Summary:

• Excellent oral and written communication skills
• Excellent computer and office skills, including good typing skills [60wpm]
• Pays attention to detail and accuracy
• Efficient, punctual, reliable, diligent, honest and keen.
• Excellent customer service
• Driver's Licence [Class C] with own vehicle.

Institution:

Sydney University

City/Country:

Sydney, Australia

Qualifications:

Bachelor of Arts (History and English majors)

Completed:

2000

Institution:

Australian College of Journalism

City/Country:

Bondi Junction, Australia

Qualifications:

Diploma of Freelance Journalism

Completed:

1997

Institution:

The Sydney Travel Training College

City/Country:

Sydney, Australia

Qualifications:

Galileo Computer Reservations & Ticketing Course

Completed:

1997

Institution:

Sydney University

City/Country:

Sydney, Australia

Qualifications:

Ancient History: An Introduction

Completed:

1996

Institution:

Sydney College of TAFE

City/Country:

Ultimo, Australia

Qualifications:

Travel Agency Operations Advanced Certificate

Completed:

1990

Institution:

Sydney College of TAFE

City/Country:

Ultimo, Australia

Qualifications:

Travel Introductory Certificate

Completed:

1987

Institution:

North Sydney Technical College

City/Country:

Gore Hill, Australia

Qualifications:

Secretarial Studies Certificate

Completed:

1985

Start Date:

June 2004

End Date:

April 2005

Position/Title:

Volunteer

Responsibilities/
Achievements:

• News and community service announcements writing
• Receptionist duties
• Customer Service
• Photocopying
• Word processing
• Mail
• Administration duties

Start Date:

Feb 2004

End Date:

Currently Employed

Position/Title:

Volunteer

Responsibilities/
Achievements:

• Receptionist duties
• customer service
• photocopying
• word processing
• mail
• admin duties

Start Date:

Mar 1999

End Date:

Currently Employed

Position/Title:

Temporary

Responsibilities/
Achievements:

• Temporary of the Month (July 2000).
• Receptionist duties, including mail sorting, sending/receiving faxes, word processing.
• Data entry
• Customer service, including accepting cash/EFTPOS payments and issuing receipts.
• Administrative duties - filing, typing, faxing and photocopying.

Start Date:

Jul 2002

End Date:

Jun 2003

Position/Title:

Customer Service

Responsibilities/
Achievements:

• Book service calls for customers to repair faulty air conditioners and/or whitegoods appliances, handling enquiries or complaints.
• Liaising with technicians and/or manufacturers regarding service calls or parts orders.
• Writing reports, faxes or letters.
• Filing invoices and reports.
• Data entry.

Start Date:

Feb 1990

End Date:

Jul 1997

Position/Title:

Reservations Sales Agent

Responsibilities/
Achievements:

• Customer service, enquiries and/or reservations for flights, holiday packages, car rental, accommodation, limousine transfers, airport transfers, etc, for travel within Australia and its Territories.
• Duties also included liaising with travel agents, relief shift, overtime and secondment in Global Rewards Redemption Centre.
• Employee of the Month (August 1993)

Start Date:

Nov 1985

End Date:

Jan 1990

Position/Title:

Clerk, Grade 1

Responsibilities/
Achievements:

• Data entry
• Checking paysheets
• Handling and filing accounts
• Customer enquiries.
• Liaising with various depots
• Acting in a higher grade (Grade 3).

Non Technical Skills:

Customer service (including cash/EFTPOS transactions), excellent oral and written communications, organisational, efficiency, booking flights and/or holiday packages, flexible, familiar with various switchboard systems.

Computer Skills:

Lotus 123; Beginner
MS Office; Intermediate
MS Publisher; Intermediate
Nortons; Intermediate
Photoshop; Beginner
ACCESS; Beginner
Oracle Financials; Beginner
MS Exchange; Beginner
Novell; Beginner
Windows 95; Intermediate

Other:

Galileo Computer Reservations & Ticketing course, ASK (Ansett Selling Skills & Knowledge) training program

• Members, Entertainment & Arts Alliance [MEAA]
• Fellowship of Australian Writers NSW Inc [FAW]

• Awards: Fellowship of Australian Writers NSW Inc 2003 Regional Newsletter Award - Commended - Sutherland Shire [Editor: Carolyn Cash]
• Commended certificate for article, "Shock Royal Wedding" in the Free XpresSion Literary Competition 2000
• Hays Metier Personnel - Temporary of the Month Award (July 2000)
• Ansett Australia - Employee of the Month (August 1993)

English

Creative writing, reading, aviation, photography, church, social tennis, ten-pin bowling (league), craft activities, movies, theatre, travel.

• http://users.tpg.com.au/cmcash
• http://groups.msn.com/JAGReviews

Elizabeth O'Neill

Phone:

(02)  9521-8280

Organisation/Position:

SSICS/Co-ordinator

TC Higgins

Phone:

(02) 9531-0066

Organisation/Position:

Southside Staffing Services/Consultant

Rosina Ali

Phone:

(02) 9580-8355

Organisation/Position:

Consultant, Hays Metier Personnel

Rita Gabrael

Phone:

(02) 9545-1233

Organisation/Position:

Training & Placement Officer, Direct Employment - Centacare