ANNUAL AUSTRALIAN CONTACT CENTRE - BENCHMARKING STUDY 

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CEASA

In Association with the Australian Teleservices Association Conducted by CEASA

This is the sixth report of research covering calendar 2001. It includes a list of the Industries represented by type and number; Primary function; Inbound and separately Outbound and separately Inbound/Outbound Telemarketing by Industry category; Location of Call Centres; Staff full and part time; Turnover; Costs of Operation; Outsourcing; Technology Support; Key Issues; Comparisons with other media. The surveys were conducted in co-operation with the Australian Telemarketing and Call Centre Association.

COST is $440.00 including GST. Per Copy -- Survey Report - December 31, 2001. Convenient order form is attached.