Troubleshooting DVD/CD Readers/Writers
Links to the most popular Microsoft Knowledge Base troubleshooting articles for DVD/CD Reader/Writer problems.
Index
Intermittent Clicks and Pops When You Play a CD
Description of CD-ROM Recording in Windows XP
Error Messages Occur When You Run Easy CD Creator
Cannot Rename the Volume Label
Cannot Delete Individual Files from a CD-RW Disc
CD-ROM Access Is Missing After Removing CD Software
CD-ROM May Not Run Automatically in Windows XP
"Incorrect Function" Error Message
CD-R or CD-RW Is Not Recognised As a Recordable Device
How to Troubleshoot CD-ROM Drive Problems in Windows XP
HOW TO: Troubleshoot Writing Data to a CD-R or CD-RW
How to Troubleshoot Reading CD, CD-R, CD-RW, and DVD Discs
CD-ROM Drive or DVD-ROM Drive Missing After Install
Not Able to Read a UDF (Packet Writing) Disc
Disc Not Played Automatically with Easy CD and NAV 2002
IDE/ATA Configuration and Cabling
Resources for Troubleshooting DVD Problems
Intermittent Clicks and Pops When You Play a CD
When you play a CD in Microsoft Windows Media Player, you may hear sound distortions in the form of intermittent clicks and pops. Back to Top
Description of CD-ROM Recording in Windows XP
This article describes the functionality of the CD recorder feature. When you use Windows XP, you can write data to a CD-R, or write and rewrite data to a CD-RW. In addition, you can erase data from a CD-RW, but not from a CD-R... Back to Top
Error Messages Occur When You Run Easy CD Creator
After you upgrade to Windows XP from Microsoft Windows NT 4.0, Microsoft Windows 98, Microsoft Windows 98 Second Edition, Microsoft Windows Millennium Edition (Me), or Microsoft Windows 2000, when you try to run Easy CD Creator or Direct CD Creator, you may receive error messages. Back to Top
Cannot Rename CD Volume Label from Within
Windows Explorer
After you insert a blank or multi-session compact disc recordable (CD-R) or compact disc rewritable (CD-RW) medium into the CD-burning drive of a computer, when you right-click a blank area in the Exploring window and then click Properties to change the volume label for the disc, the label box may appear dimmed and you cannot change the label. Back to Top
Cannot Delete Individual Files from a CD-RW Disc
You are unable to delete individual files from a CD-RW disc on a Microsoft Windows XP-based computer. However, you can add to or change the files on a disc, or erase the entire disc. Back to Top
CD-ROM Access Is Missing After Removing CD Software
After you remove either compact disc (CD) recording software or other software from your computer, there is no access to your CD-ROMs, or the device is not working properly. Back to Top
CD-ROM May Not Run Automatically in Windows XP
When you insert a CD-ROM into the CD-ROM or the DVD-ROM drive, the CD-ROM may not automatically run. Back to Top
"Incorrect Function" Accessing CD-ROM, DVD Drive, or CD-RW
Drive
When you access the computer's CD-ROM drive, DVD-ROM drive, or CD-RW drive after you upgrade to Windows XP, you may receive the following error message, where drive is the drive letter of the CD-ROM drive, DVD-ROM drive, or CD-RW drive that you are trying to access: Drive:\ is not accessible. Incorrect function. Back to Top
CD-R or CD-RW Drive Not Recognised As a Recordable
Device
When you attempt to record (burn) data to a compact disc recordable (CD-R) drive or compact disc rewritable (CD-RW) drive, you may not have the option to send data to the CD-ROM drive. When you view the properties of the CD-R drive or CD-RW drive, you may notice that the Recording tab is not displayed in the CD Drive Properties dialog box. Back to Top
How to Troubleshoot CD-ROM Drive Problems
This article describes how to troubleshoot problems with your CD-ROM drive in Windows XP. Back to Top
HOW TO: Troubleshoot Writing Data to CD-R or CD-RW
This article describes how to troubleshoot issues that occur if you write data to compact disc recordable (CD-R) and compact disc re-writable (CD-RW) optical discs and how to troubleshoot issues with CD-R and CD-RW drives. The procedures that are described in this article apply to CD-R and CD-RW drives. When you try to write data to an optical disc, you may experience the following issues: You may receive various disc write error messages. You may experience issues with the drive and the built-in recording feature of Windows XP. You may experience issues with third-party programs that you use to write data to the disc. Back to Top
How to Troubleshoot Reading CD, CD-R, CD-RW, and DVD
Discs
This article describes how you can troubleshoot issues reading CD-ROM or DVD-ROM optical discs. This article also discusses how to troubleshoot common issues with CD-R and CD-RW devices. The steps in this article apply to compact disc (CD-ROM) drives, compact disc recordable (CD-R) drives, compact disc re-writable (CD-RW) drives, and digital video disc (DVD) drives. Back to Top
CD-ROM Drive or DVD-ROM Drive Missing After You Install
XP
After you install Microsoft Windows XP, the CD-ROM drive, the DVD-ROM drive, or CD-ROM R/W drive may not be visible in the My Computer window. Additionally, there may be question marks on the devices that are listed under CD-ROM drives in Device Manager. Back to Top
Not Able to Read a UDF-Formatted Disc (Packet Writing)
Your computer cannot read some or all files on CDs or DVDs that were recorded through the use of the Optical Storage Technology Association (OSTA) Universal Disk Format (UDF) file system standard. Symptoms may include: The disc is not recognized at all and shows up as empty. Error messages such as "The file or directory is corrupt and unreadable" appear when you try to access files in Windows Explorer. Some portions of a DVD-video may not function correctly (note that this may also be because of a problem with the DVD video data or the player software, which is outside the scope of this article). Back to Top
An excellent article that describes packet writing, formatting CDs, sharing CDs that you have created with packet writing and more. A valuable resource if you want to know more about packet writing. Back to Top
DVD May Not Play Automatically with Roxio Easy CD
Creator 5.1 and Norton Anti-Virus 2002
If you insert an audio CD or a data CD-ROM in a DVD drive, the disc may not be played automatically, or the appropriate program may not start. This problem may occur if Roxio Easy CD Creator 5.1 and Norton Anti-Virus 2002 are installed. Back to Top
IDE/ATA Configuration and Cabling
Excellent articles at pcguide.com to help you configure IDE/ATA (ATAPI) CD and HDD devices. Single, Master and Slave Drives and Jumpering. Configuration Using Cable Select. Performance Factors and Tradeoffs in Configuring for Multiple Devices. Standard (40-Conductor) IDE/ATA Cables. Ultra DMA (80-Conductor) IDE/ATA Cables. Notebook IDE/ATA Configuration. Recommended IDE Device Configurations. Back to Top
Resources
for Troubleshooting DVD Problems
The DVD Troubleshooter includes step-by-step instructions for troubleshooting the following DVD problems in Windows XP: You do not hear any sound, or you receive a message about audio. You are having a problem using closed captioning or subtitles. When you try to play a DVD, nothing happens. When you play a DVD, the video is choppy. You receive a message about analog copy protection. You receive a message about screen resolution and color quality settings. You receive a decoder error message. You receive a message about digital copy protection. When you play a DVD, the screen is black, or there is some other display problem. You receive a region error message. You receive a video error message.
Revision Date: 29 Nov 2003