Mailing Lists                                                                                                                            19 September 2001
& collections of mailing lists of relevance to people interested in electronic library developments

Making Online Information for All Australians a Reality:  A Proposal by the National Licensing Reference Group
to All Australian Libraries Canberra: National Library of Australia, 2005                                   30 August 2005

Managing Information(ASLIB) catalogue                                                                              18 March 2005

Marketing Library Services: Annotated Bibliography                                                                  25 March 2006

METALIS                                                                                                                               6 May 2005
search engine from AePIC for OAI-compliant repositories in library & information science

Mobile Library newly released 5.1 version (Infotrieve)                                                                 15 February 2012        
fully secure, cloud-based copyright-compliant access to enterprise & personal content with access to a world of knowledge plus industry-leading social networking & collaboration tools;

Music Library Association                                                                                                       3 February 2003
Founded in 1931; bimonthly newsletter; complete list of their publications & monographs; complete list of Association's standing committees, interest groups, email discussion groups, & grants for which members can apply

Musings on Information & Librarianship(Eric Lease Morgan)                                                   9 May 2007
pre-edited & formally published articles, travel logs, descriptions of software applications, handouts of workshops & presentations; Subject Index; Alex Catalogue of Electronic Texts: 14000 classic public domain documents from US & UK literature & Western philosophy;

National Library of Australia "Library Labs" wiki space                                                            8 May 2008
to form a community of Australian business analysts & developers working on similar problems & interested in interoperable, standards-based solutions; 3 search prototypes developed, & a 4th for newspapers to be released soon; reports relating to these prototypes;  a report on our vision for a logically integrated "national metadata store" & a new discovery service based on that store; draft digital library service framework; information on  related standards activities;

National & State Libraries Australasia(NSLA)                                                                          7 January 2008
information on projects, priorities, working groups, & links to submissions, discussion papers, statistics, member libraries & other organisations;

Next generation catalogues, discovery interfaces & their role in helping meet changing user needs    13 May 2010
Discovery layer software to provide a search experience that is simpler & gives users more options to refine searches & browse library resources. Software options include Innovative Interfaces' Encore, Ex Libris's Primo, AquaBrowser and Endeca. VuFind, Blacklight, eXtensible Catalog and SOPAC are Open Source alternatives; list of software options, & libraries that have implemented each;

Next generation library catalog                                                                                                 13 July 2006

NewBreed Librarian                                                                                                                 3 July 2001
articles, columns, interviews with outstanding information professionals, advice

NISO RP 2006-01Best Practices for Designing Web Services in the Library Context    23 September 2006
National Information Standards Organization Recommended Practice for HTTP caching, filtering user input, reuse of output formats, security, & throttling; typical output formats used in web services DTD, XML schema, RDF, Relax NG, DSD; NISO’s RP documents provide guidance in emerging areas where formalized standards may inhibit innovation;

NISO Z39.19-200x Guidelines for Construction, Format, 
& Management of Monolingual Controlled Vocabularies                                                         29 April 2005

National & State Libraries Australasia(NSLA)                                                                        8 December 2010
projects, priorities & working groups, links to submissions, discussion papers, statistics, member libraries & other organisations; Re-imagining Library Services Strategic Plan; 1 May 2011: NSLA Libraries development of Information and Research Principles , supported by Service Guidelines for Information & Research Services in NSLA Libraries; Collaborative Collections Project is working on the framework for a subject based distributed repository, which will: Identify subject strengths to be collected by each participating library, Develop options for subjects not identified as strengths, Develop model & procedures for implementation - including last copy & delivery requirements, Draft a Service Level Agreement(cf Project officer for the Distributed Repository, Barbara Patison, barbara.patison@slwa.wa.gov.au)

National Library of Australia Division 2 Web 2.0 Learning                                                      30 April 2009
tools covered by this program are being used in libraries, by librarians, & library users;

NLM Classification 2005 Edition                                                                                             29 April 2005

Observatory of Information Society: International Gateway(UNESCO)                                   8 December 2003
development of Information Society, reports on digital divide, online governance, e-commerce, intellectual property rights, infostructure, virtual libraries; browse by region, country, thematic topic; news section links to related events, recently released studies

OCLC Reports                                                                                                                    5 January 2012
Perceptions of Libraries & Information Resources (2005), Perceptions of Libraries, 2010: Context & community;

ODLIS: Online Dictionary of Library & Information Science                                                   27 October 2003
hypertext reference resource for library & information science professionals, university students & faculty, users of all types of libraries hosted by Libraries Unlimited  publisher of print versions; online version, roughly 4200 terms, will remain free.

On the Theory of Library Catalogs & Search Engines                                                             13 May 2005

Open Access, Open Source, & Open Standards for Libraries                                                  24 May 2005

Open Archive for Library & Information Science(E-LIS)                                                           23 February 2007

oss4lib - Open Source Systems for Libraries                                                                           26 October 2001
learning about open source applications for libraries. Includes readings, listserv archive, news,  listing of projects

OSSNLibraries Portal                                                                                                            14 February 2002
prototype open source software(OSS) in library portal - directory/webliography of OSS projects & information resources designed for & useful in library settings.

Outsell research & advisory firm focused for publishing, information, & education industries      31 July 2008
independent, fact-based analysis & actionable advice about competitors, markets, operational benchmarks, best practices;

PICK: quality Internet resources in Library & Info. Science                                                      3 July 2001
full text documents, reports & conference proceedings published on Internet organised into broad Dewey Subject categories; a section of organisations whose archive content is too varied to be placed in one category

Product Manuals  (Evanced Solutions)                                                                                 4 January 2012
wiki format product manuals that includes video as well as documentation allow users to pick training format best for them, breaking into manageable units that can be reviewed quickly; all updates & information will be placed on the wiki; Manuals & guides are meant for all staff, not just tech staff; main product manuals are divided into two parts: staff interface & public interface; To find a topic, open appropriate manual & use FIND option(located under Edit on the Adobe Acrobat toolbar);

Progressive Librarians Around World                                                                                     21 October 2001
worldwide network - We insist upon equality of access to & inclusiveness of information services, especially extending to the poor, marginalized & discriminated against; active solidarity-based provision of information to these groups & advocates in their struggles; 

Project Wombat                                                                                                                   10 March 2006
e-mail discussion list for difficult reference questions. Membership is free, non-members may submit questions; in tradition of  Stumpers-L list(Dominican U) with new options; 3 versions: main list follows off-beat, eclectic tone set by Stumpers, “moderated in retrospect” like that list; Project Wombat FM heavily filtered version in which only questions & answers are distributed, as frequently requested by busy readers; Project Wombat Open minimal filtering for spam, all posts from subscribers are accepted & go to all 3 lists for selection

Public Libraries, Archives & Museums: Trends in Collaboration & Cooperation                      11 July 2008
International Federation of Library Associations & Institutions; IFLA Professional Reports, No. 108;

Public Libraries Australia Ltd  body for national representation of public libraries                     4 April 2006

Public Library Complete(elibrary)                                                                                             9 February 2004
5100+ full-text books, maps & other documents from 90 publishers; 8 individual databases may be purchased separately.

Publisher Newsletters                                                                                                                                             9 December 2008
Wiley-Blackwell newsletter for librarians; Inderscience Highlights Newsletter; Springer for Librarians; Sage Librarians Site; Elsevier Alerts & Newsletters; C+T+S Update(Ovid); RSC Publishing Librarian Portal; Oxford Journals for Librarians;

Publishers Weekly                                                                                                                        24 July 2009
Designed to complement print publication; Latest Stories, RSS feed; Blogs, Talkback, Podcasts, Photos, new book reviews & sections dedicated to children's literature, comics, & independent news.

PULMANweb - Public Libraries Mobilising Advanced Networks                                            2 December 2001
Europe's Network of Excellence for Libraries, Museums & Archives have a vital role to play in development of e-Europe; stimulate & promote sharing of policies & practices for digital era, in public libraries & cultural organisations at local & regional level

RDA: Resource Description & Access                                                                                     24 October 2006
new standard for resource description & access designed for digital world built on foundations established by AACR2 - comprehensive set of guidelines & instructions on resource description & access covering all types of content & media;

Re-conceptualising & re-positioning Australian library & information science education
for the 21st century - final report 2011                                                                                    18 November 2011
Framework for Education of Information Professions in Australia project providing evidence-based strategic recommendationsto guide Australia‘s future education for information professions; 3 major & equal players: LIS students, LIS workforce & LIS educators each  aligned to a research substudy: Student Considerations, Workforce Planning Considerations & Tertiary Education Considerations;

Reconfiguring the Library Systems Environment(portal: Libraries and the Academy, 8,2)      April 2008

Redefining a Profession(Law Library Journal)                                                                         8 August 2006

Redefining the Academic Library: managing the migration to digital information services            24 December 2011

Reference & User Services Association(RUSA) professional tools(ALA)                                23 May 2006
national guidelines on all aspects of reference & user services, from interlibrary loan, to genealogical research, to competencies for reference librarians;

Reference Desk: tips on using your wits                                                                                       6 August 2009

Reference Extract                                                                                                                 12 November 2008
envisioned as a web search engine, like Google, Yahoo & MSN, built for maximum credibility by relying on expertise & credibility judgments of librarians worldwide; search term results weighted towards sites most often referred to by librarians at institutions such as  Library of Congress, U of Washington, State of Maryland, & 1400+ libraries worldwide; Project proposal;

Register of Standards, Codes of Practice, Guidelines Recommendations & Similar
Works relating to Preservation & Conservation in Libraries & Archives                                  25 March 2005

Registry of libray knowledge bases                                                                                            27 March 2011

Reinventing librarians Marlene Gebauer, Director Research Center at Greenberg Traurig LLP  23 November 2011
3 part series in FUMSI. Part 1: Incorporation of research specialists and embedded librarians into the law firm library staff; Part 2 - Use knowledge of resources & use to enhance the procurement process; Part 3 (forthcoming): focuses on the librarian’s role in establishing guided research principles in an organisation;

Research & Statistics on Libraries & Librarianship in 2008(from Bowker annual, 2009)        25 June 2009

Researchers’ Use of Academic Libraries & their Services: report commissioned by
Research Information Network & Consortium of Research Libraries(UK)                             20 April 2007
Sept. 2006 RIN & CURL commissioned study for up-to-date view on how researchers interact with & perceive academic library services in UK; canvassing views from researchers & librarians in a detailed questionnaire & qualitative insights from focus group meetings

Researching Librarian: Web resources helpful for librarians doing research                              4 September 2003

Research in Information Science                                                                                          4 September 2004
OCLC Research Publications Repository of academic papers about library & information science issues

Research Libraries UK                                                                                                         26 July 2011
OCLC Research & Research Libraries UK are working together on a project to gather data on special collections in research libraries in UK & Ireland; similar project by OCLC Research in 2009 gathered data on special collections in US & Canada: Taking our pulse: OCLC research survey of special collections & archives;

Researching librarian: Web resources helpful for librarians doing research                            26 January 2012
databases; funding; journals; statistics; tools; awareness; proceedings; Published 06/15/2000 -- Last Modified 6/13/2007;

RFID in Libraries: Introduction to Issues                                                                              11 September 2003
will RFID replace bar codes & do a better job of tracking inventory; Radio Frequency IDentification

RLG to Merge with OCLC                                                                                             effective 1 July 2006

Roaming reference: reinvigorating reference through Point of Need Service
(Partnership: the Canadian Journal of Library and Information Practice and Research, Vol 6, No 2 (2011))

RSS4Lib: Innovative Ways Libraries Use RSS                                                                 18 August 2005

RSS for Non-Techie Librarians                                                                                          17 July 2003

SALIN(South Australian Library & Information Network)                                                   9 May 2009
professional development & networking for new entrants in library & information managment & seasoned professionals seeking a congenial & inexpensive alternative; free membership for library technicians, librarians, students, new graduates, archivists & record managers; 

Scapes: Participatory Reference                                                                                        18 January 2008

Second Life See infoisland.org  & Second Life of UK Academics                                     15 November 2008
Talis Cybrary Island SLURL(SL location): large piece of land(sim) within Second Life for computer, library & information science communities new to SL; Alliance Library System supported acquisition, Talis funded monthly rental costs, & cAliCo Information Consulting the land purchase, sim construction, & managing the sim development, buildings & residents; build will reflect the architecture & essence of Venice, Italy. cAliCo has sub-contracted the sim build to Vintage Dawn Builders; Obfuscatocracy: a stakeholder analysis of governing documents for virtual worlds;

Shifted Librarian                                                                                                                         10 February 2002
This blog(Web log) addresses a wide range of library-oriented topics--accessibility, PDAs (personal digital assistants, or hand-held computers), copyright; list of other library-oriented blogs. From techno-savvy librarian Jenny Levine.

SIRLS: Information Professional's Glossary                                                                                 27 May 2006

Sites for Teaching Evaluative Skills See also Evaluating the quality of information on the Internet     15 May 2008

Social Software in Library                                                                                                          10 September 2005

SPARC(Scholarly Publishing & Academic Resources Coalition)                                                   17 June 2008
stimulating the emergence of scholarly communication models that expand dissemination of scholarly research & reduce financial pressures on libraries in collaboration with stakeholders – including authors, publishers, & libraries;

Special collections  See also Research libraries                                                                                                                      26 July 2011
Taking our pulse: OCLC research survey of special collections & archives project by OCLC Research in 2009 gathered data on special collections in US & Canada;

Special Cuts specialist media monitoring & press cutting service                                                 25 April 2006
'e' & print journals in government, library/information management & academic sectors; emailed pdfs or hard copy; Clients include Eduserv, Emerald Group Publishing, JISC, Tribal Technology; contact info@specialcuts.co.uk;

Standardcatalogs.com(HW Wilson)                                                                                           7 July 2006
free clearinghouse for collection development tools: Best lists, Editors’ picks, hot topics, periodicals lists, best professional books, librarian home pages & blogs, profiles of editors & others who shape Wilson Standard Catalogs;

Stumpers-L Listserv (See Project Wombat )

Subject Categorization & Classification in Digital Library Work                                                    13 November 2010
role of subject cataloging & indexing in digital libraries focusing on a brief survey of current research projects; ways in which digital libraries attempt to improve subject access to existing subject metadata; movements to improve usability of digital libraries by replicating some functions that traditional librarians serve are explored, specifically innovations in user interfaces, non-textual based subject searches, & subject gateways; comparison of services provided to users by traditional & digital libraries;

Survey of Library Automation Software                                                                                       1 February 2008
Marshall Breeding's international survey of library automation software. "Polaris ILS, from Polaris Library Systems, drew highest user-satisfaction ratings for every question". "Other high scorers were TLC's Library.Solution, Innovative Interface's Millennium, Book Systems' Concourse, & Follett's Circulation Plus & Winnebago Spectrum. Mid-range results came in for Follett's Athena & for Ex Libris' ALEPH 500 & Voyager"(Perceptions 2007: An International Survey of Library Automation, Library Technology Guides, 9 January 2008)

Survey of Library Database Licensing Practices                                                                          28 November 2007
See also Surprising Subscriptions: How Electronic Journal Publishing Has Affected the Partnership Among Subscription Agents, Publishers & Librarians;

SUSHI protocol for reporting & analysing statistics on online journal usage                  14 December 2006
National Information Standards Organization(NISO) SUSHI Committee; SUSHI Draft Standard for Trial Use  

Sustainable information & information science                                                                            21 June 2010

Tags help make libraries Del.icio.us                                                                                          19 December 2008

Taxodiary: At last a taxonomy news service                                                                                   4 August 2010
blog on news & information about indexing, ontologies, taxonomies, controlled vocabularies, metatagging & related subjects

Taxonomy Warehouse                                                                                                               18 July 2003
free, comprehensive directory of taxonomies, thesauri, classification schemes & authority files worldwide, taxonomy references, resources & events.

Tech Static technology book review outlet for librarians                                                                8 October 2008

Terrible Twos: Web 2.0, Library 2.0, & More By Greg R. Notess, in Online, Vol 30, No 3        8 July 2006

Timeline of library automation history since 1968                                                                       10 August 2007

TOURBUS archives: Internet Tourbus Best of                                                                          14 July 2005

Transforming Traditional Libraries                                                                                               3 July 2001
peer-reviewed e-journal covering aspects of new library, including digital collections, electronic indices, OPACs, Internet research, bibliographic instruction, information literacy, & integrating these & other new resources with traditional services of the library

UK Public Libraries on Web                                                                                                      29 July 2003

UKOLN                                                                                                                                    6 June 2003
centre of expertise in digital information management, providing advice & services to library, information, education & cultural heritage communities

UK Public Libraries Database                                                                                                       8 April 2012
openly-available contact  listing UK’s 4040 public libraries data development project initiated by not-for-profit Collections Trust  contains unique identifiers, branch names, postal addresses, telephone, e-mail & web addresses;

UNESCO Libraries Portal                                                                                                        24 June 2001
9000+ libraries in academic, government, national,public & institutional sectors..issues affecting  librarianship; 

UNESCO Observatory on Information Society                                                                         11 December 2005
information on: access to information in public domain, electronic commerce, privacy & confidentiality in cyberspace, & violence in cyberspace; regional observatories for topical news coverage & reports generated by each of these units; thematic list of categories on such topics as e-governance, internet governance, frameworks for online communication;

Usage statistics & scholarly communications                                                                              23 February 2007
cf. COUNTER(Counting Online Usage of Networked Electronic Resources) & SUSHI(Standardized Usage Statistics Harvesting Initiative - NISO);

Value of Knowledge: British Library’s 2009/2010 Annual Report                                            27 July 2010

VIP Wire service information-related press releases                                                                 3 October 2003

Virtual Library of Useful URLs: Worlds of Knowledge Arranged by Dewey Decimal Classification    26 February 2011

VuFind library resource portal
enable users to search & browse  * Catalog Records * Locally Cached Journals * Digital Library Items * Institutional Repository  * Institutional Bibliography * Other Library Collections and Resources; modular, open source, add new modules;

Web 2.0: Building New Library(Ariadne, Oct.2005)  
Web 2.0 tools(Phil Bradley): apps & resources for collaboration, communication, RSS, images, start pages, weblogs, wikis with emphasis on libraries, librarians & information work.   

WebJunction                                                                                                                          25 May 2003
online US libraries sharing knowledge & experience to provide broadest public access to IT; OCLC & Gates Foundation funding to build a portal for public libraries & other organizations that provide open access to information;  fosters communication & problem solving for libraries & librarianship in US & Canada;  sample policies & practices, technology & buying information, online courses & lessons, newsletter, discussion forums

WebJunction Articles on Open Source                                                                             7 November 2003
What is Open Source Software?. Open Source Application Primer. Open Source Library Systems: Getting Started

WebJunction: Demonstrating Impact Roadmap                                                                       24 February 2004
framework to strategize, quantify, & demonstrate your library's impact on its community

Webology                                                                                                                            13 January 2006
scholarly journal in English devoted to Library & Information Science, forum for discussion & experimentation; free on the Web;

What's in the open access e-journals?                                                                                    23 June 2008
links to Directory of Open Access journals(DOAJ) lists of journals in fields of Computer science, Information science, Information systems, Information technology, Librarianship;

Wireless Librarian                                                                                                                  5 June 2003
documenting experiences using wireless; resources for libraries & librarians; Wireless LANs in libraries 

World List of Departments & Schools of  Information Studies,
Information Management, Information Systems, etc                                                                   21 November 2002
 
 

24/7 Reference                                                                                                                         6 February 2002
customized set of software tools that lets your library patrons ask questions & get answers, in real time, on the Internet

Alliance Virtual Library                                                                                                            14 August 2008
Consortial Reference Services in Second Life virtual world; Many of the libraries in Second Life are located in the Info Island Archipelago group of islands;

Answer sites                                                                                                                            8 August 2007
Yahoo Answers; Amazon's Askville; WikiPedia Reference Desk; Internet Public Library's Ask a Question service;

Anytime, Anywhere Answers: Building Skills for Virtual Reference                                             7 June 2005

AskERIC                                                                                                                               17 October 2003
personalized Internet-based education service; project of ERIC/IT clearinghouse in 1992; includes online question answering service, 2000+ lesson plans, question archive, ERIC database, collection of 3000+ educational resources; encompasses resources of ERIC system using subject expertise of 16 ERIC Clearinghouses

AskNow: Australia's National Collaborative Reference Service(now serviced by QuestionPoint)  11 June 2008
Council of Australian State Libraries(CASL) initiative; 12-month pilot to test the potential for collaboration, and to assess and evaluate the demand, for this type of service—in addition to exploring issues of staffing & sustainability; now uses QuestionPoint reference software provided by OCLC in US, hosted on their server; went live on 26 August 2002

AskNSDL                                                                                                                                17 October 2003
virtual reference desk of National Science Digital Library built on QABuilder software package developed at Institute to promote direct access to experts.

Bernie Sloan’s Digital Reference Pages                                                                                         5 October 2002

Cell phone reference work                                                                                                          31 March 2009
Library rrganizations partner Altarama: Alliance Library System(ALS), East Peoria, Illinois; School of Library & Information Science at San Jose State University; TAP Information Services in Missouri, Cullom-Davis Library at Bradley University; South Central Regional Library Council, New York partnership with  Altarama; first collaborative multi type library text-based reference service via cell phone; 1-year pilot; text messaging platform used comes from a family of reference management products used by libraries worldwide

Chasing the Sun                                                                                                                       4 February 2005
collaborative project between South Australian Health Libraries Consortium & UK National Health Service libraries based in south-west of England; out-of- business hours reference service for clinicians & health professionals in hospitals governed by 2 health authorities;  uses OCLC’s QuestionPoint software to provide a chat reference service for clinicians.

Collaborative Live Reference Services                                                                                         8 November  2003
Bernie Sloan directory on digital reference; real-time reference services offered jointly by two or more libraries;

Collaborative Reference Network Service(CRNS) National Library of Singapore                   29 June 2007
positioning its reference and information services to meet changes in consumer lifestyles and technology innovations; see IFLA paper;  

Cosmo virtual customer service representative(vRep)                                                                    27 November 2006
guides users to NLM Web programs, products & services - consumer health, drug information, medical database instruction, grant information, online catalog access, exhibit details & onsite library information; staff review user “conversation” log daily & modify answers;

DELOS: Network of Excellence on Digital Libraries                                                                      1 October 2008
integrating & coordinating ongoing research activities of major European teams working in Digital Library - related areas with the goal of developing next generation Digital Library technologies;

Digital Reference email, chat & collaborative reference; libraries, consortia, software                      26 August 2003

Digital Reference Education Initiative                                                                                            6 September 2004
practitioners, library educators, & digital reference software developers interested in issues of education & training in order to develop core competencies, & educational approaches to digital reference; DREI Rubrics for Digital Reference Service Providers;

IFLA Digital Reference Guidelines  See also ALA Guidelines                                                       12 November 2003

Digital Reference In Facebook Application                                                                                27 June 2007

Digital Reference Overview                                                                                                       17 August 2003

Digital Reference Primer                                                                                                             22 August 2002
Bernie Sloan from U of Illinois writes, "This resource is intended to provide a basic, general introduction to digital reference services. I define digital reference services as the provision of reference services, involving collaboration between library user & librarian, in a computer-based medium. These services can utilize various media, including e-mail, Web forms, chat, video, Web customer call center software, Voice over Internet Protocol(VoIP), etc."

DIG REF Listserv                                                                                                                        17 August 2003
Archives searchable by keyword or discussion thread go back to January 1998 also available from Yahoo! Groups.

eReference Library Link Toolkit(Marcus Zillmann)                                                                      1 October 2008

Google Answers is Dead! Long Live Google Answers!                                                               4 January 2007
13 Feb 2010 Google acquired Aardvark taps into knowledge & experience of friends & network of contacts, analyzes questions to determine subject & matches question to people with relevant knowledge & interests, available now at Google Labs;

Google Voice: Use GV to offer text reference   (no Australian access yet)                              17 February 2011

Government Information Online: Ask a Librarian(GIO)                                                                22 February 2008
A primary strategy of GIO service is to promote its existence through dot-gov sites such as USA.gov & Thomas; depository library participants, led by University of Illinois at Chicago(UIC) & managed by Committee on Institutional Cooperation (CIC) provide free chat- & email-based virtual reference; librarians from 20 academic, state, & public depository libraries direct users to information from federal, state, regional, & local government agencies; all are federal depositories but coverage of state & local collections & expertise varies;

IFLA Digital Reference guidelines                                                                                             19 April 2008
See also ALA Guidelines for implementing & maintaining virtual reference services & ALA Guidelines for behavioural performance of refernce & information service providers; Rubrics for digital reference service providers(Digital Reference Education Initiative) 2004;

IM the Library! Launching an IM Reference Service                                                                 1 August 2007
See also Twitter for Librarians: The Ultimate Guide

Incubator software                                                                                                                   4 January 2003
designed for start-up AskA services in need of software for taking in, routing, & answering questions via the Web.

Info-Eyes: Online Information Community for Visually Impaired                                                 21 December 2003
Illinois State Library Talking Book & Braille Service with OCLC software & resources & talking book centers multi-state collaborative online information & virtual reference service; Talking book readers, visually impaired individuals, & librarians are invited to use trial service for assistance using the Internet, finding information on Internet & in periodical databases & reader advisory service using OCLC Question Point Enhanced software for  voice over IP, co-browsing, & application sharing; .contact Sharon Ruda (sruda@ilsos.net)

Internet Public Library's Ask a Question service                                                                           17 August 2003

John Hopkins Medical Institutions Virtual Reference System open source, virtual reference            11 July 2005

Journal Cost-Effectiveness internationally-published journals ranked by price/article or citation      14 December 2005

Kolabora                                                                                                                              19 December 2003
online independent public forum for expert advice, information & solutions on Web conferencing & online collaboration.

LiveRef(sm): Registry of Real-Time Digital Reference Services                                               26 August 2002

Live Virtual Reference Service                                                                                              29 October 2003

LSSI Virtual Reference Toolkit                                                                                              7 June 2003

Online Reference Software for SMS, IM; Skype reference; MeeboMe; Chatango; Plugoo     20 September 2007

OnlineSocialNetworks Majordomo List                                                                                  21 January 2008
discuss issues relating to Online Social Networks, most notably their current & potential use by libraries/librarians &/or their current/potential use within institutions of higher learning;

People's Network Online Enquiry Service(UK)                                                                      25 May 2005
free 24 hours a day question & answer service uses instant messaging or chat room technology; trained staff;  English library staff deliver the service from Monday-Friday, 9am until 5pm, with international library partners covering other times;

Project Wombat                                                                                                                   10 March 2006
e-mail discussion list for difficult reference questions. Membership is free, & non-members may submit questions for discussion; continues tradition of  Stumpers list once offered by Dominican University with some helpful new options; 3 versions: main list follows off-beat, eclectic tone set by Stumpers, & will be “moderated in retrospect” like that list; Project Wombat FM is a heavily filtered version in which only questions & answers are distributed, as frequently requested by busy readers; Project Wombat Open has minimal filtering to keep out spam, all posts from subscribers are accepted. Messages are sent to all 3 lists; only difference between lists is which messages make it through;

Q&A: Reference services online                                                                                       9 June 2007
ChaCha combines best search engines with a community of skilled search experts; Answer Searching & Answer Search Engines(Search Engine Watch, 15 Sept 05); Fluther; Who's Asking? A Roundup of Q&A Sites; Askville(Amazon) share & discuss knowledge;  QueryCAT built off Alexa Web Search platform with addition of QueryCAT's "unique question recognition technology"; database of 4m+ questions & answers; Uclue paid answers service; XooxleAnswers.com;  Answer Board Librarians; ChaCha Mobile Search via SMS; Stanford Info Lab: Reference: Questioning Yahoo! Answers; Wikipedia Reference Desk - leave questions on the reference desk and Wikipedia volunteers work to help you find the information you need; WikiAnswers - user-driven component of Answers.com where visitors contribute what they know and ask about what they don't;  NoStupidAnswers Blog; AskEarth; Mahalo Answers - why-we-did- this; SnappyFingers with large database of topical FAQ's; Omgili search algorithm analyzes forums giving title of discussion thread,  extract where Omgili hopes you’ll find an answer & links to source & other discussions on the same topic; sort results by relevance or date; buzz chart, shows amount of discussions on topic in past month; now indexing social media sites including Digg, MySpace; (1 May 09)3 new cyborg Q&A services; True Knowledge semantic search platform 140m facts including extensive common sense, lexical & factual knowledge; 13 Feb 2010 Google acquired Aardvark taps into knowledge & experience of friends & network of contacts, analyzes questions to determine subject & matches question to people with relevant knowledge & interests, available now at Google Labs; Quora: refinable cache for research people do looking things up on web & asking other people(8 Jan 2011: review); Questioners' credibility judgments of answers in a social Q&A site(Yahoo!Answers); Question types in social Q&A sites(First Monday, V.15, No.7, 5 July 2010); 2 Aug 2010: Ask is relaunched with a Q&A database as a natural language search engine based on a human edited database of responses; Questioners' credibility judgments of answers in a social Q&A site, information research, vol. 15 no. 1, March, 2010: explores sample of36 active users' experience of credibility judgments in Yahoo! Answers; 2 Nov 2010: 10m user-generated answers for Answers.com; Build & manage custom Google search engines with FireFox addon; Registry of Answer Boards; AllExperts volunteers include lawyers, doctors, engineers, scientists 1m answers; Aardvark social search acquired by Google in Feb 2010 pops questions up into your Google chat box on subjects that interest you; 5 best Q&A tools: Quora, Google, Wolfram Alpha, Aardvark, Stack Exchange aggregate of free, community-driven Q&A sites in network, Qs about photography to photo.stackexchange.com, rowse threads or browse Stack Exchange; 6 Aug 2011: Aardvark recently purchased by Google; type your question & find person to answer; send questions via Twitter or email as well; generally answered within minutes via users' network available via IM or email; 11 Oct 2011: Ask.com turns to semantic search technology for Q&A; 18 October 2011: Which Q&A site would you pick for your business?(PC World survey); 21 Dec 2011: Quora launches Boards to complement Q&A service;                                          

QuestionPoint                                                                                                                         31 July 2003
Library of Congress & OCLC refer unanswered questions to expert resources through a global web-based network ; global knowledge base of previously asked & answered reference questions; 6-month pilot project to test an online information & virtual reference service designed specifically for visually impaired persons in select libraries around US offered through InfoEyes, a virtual reference & information community for visually impaired; See AskNow(above);

Real-Time Digital Reference Technologies                                                                              26 August 2002

RefStart: Virtual Reference + Social Media + Search                                                               12 September 2009
web-based reference application giving librarians customizable one-click access to reference tools, search engines, web 2.0 sites & popular social networks, providing a single starting place to answer patron inquiries;

Room Service/OnCall/OnDemand/OnSite Reference Service                                           7 September 2007
Cameron Library Help service(U Alberta, Canada) lets students stay at their workstation in Cameron Library while contacting library staff for assistance; .

Rubrics for Digital Reference Service Providers                                                                       6 September 2004

SAGE Resources for Librarians user-friendly Librarian Resource Centre                                  20 March 2009

Second Life Multi User Virtual Environment(MUVE)
500+ librarians worldwide including a small group of Australian librarians who constructed the Australian Libraries Building & library objects built and scripted within it; See Alliance Virtual Library; Getting Started in Second Life; 4 May 2012: Has Second Life lived up to expectations?: useful tool for educators, most useful in allowing users ability to create & observe 3-dimensional models, giving SL particular applicability for students of courses such as design, architecture & sciences, SL has been unable to gain enough ground: in making it easier for users to be able to run SL(either at home or in educational institutions), in reducing learning curve required to satisfactorily navigate virtual world, or: in improving functionality & stability of platform;

Service equality in Virtual Reference                                                                                       10 January 2009
level of service received by different genders & ethnic groups from academic & public librarians online reference queries evaluated for timely response, reliability, & courtesy found no significant differences among different user groups;

Shifting sands: science researchers on Google Scholar, Web of Science, & PubMed,
with implications for library collections budgets(Issues in Science & Technology Librarianship, Fall 2010)

Slam the Boards(Answerboard Librarians) wiki                                                                    4 December 2008
Invade the answer sites & promote libraries- librarians are invited to go to online “Answer” sites such as Yahoo Answers, Amazon’s Askville, & Wikipedia Reference Desk & answer queries on certain days making it clear that their answers are by a library professional; Add a link to their library, & suggest that readers should consider finding answers in their own libraries; Chat & Networking; Slam the Boards turns 3 on Sept 2010, mentioned in Library journal article about Reader's Advisory; 

Sloan's List of Collaborative Live Reference Services compilation of  40 services                   22August 2002  

Stumpers-L Listserv defunct , now succeeded by  Project Wombat                                                                                                                    

Surprising Subscriptions: How Electronic Journal Publishing Has Affected thePartnership Among Subscription Agents,
Publishers & Librarians See also Survey of Library Database Licensing Practices                   23 February 2007

To chat or not to chat: taking another look at Virtual Reference
Part 1, Searcher, Vol. 12 No. 7 — July/August 2004 & Part 2(Sept 04)      

Top 10 social networking in libraries trends for 2010 & ...from 2009                                      5 January 2010

Topics & trends: Virtual Reference                                                                                        2 March 2004

Transcripts exemplary & not-so-exemplary                                                                       14 June 2004
collective expertise of practitioners, library educators, digital reference software developers interested in issues of education & training to develop core competencies, & educational approaches to digital reference; posted on DREI Web site for students, faculty, practitioners; patron & librarian information will be removed, & "bad" transactions stripped of identifying information. Organizations have option of retaining their organizational identity on good transcripts.

Trends in research librarianship literature: a social network analysis of articles( Liber quarterly...V.21No. 3/4, 2012)
College & Research Libraries has become prominent actor among journals in field in terms of publishing & citing articles in research librarianship literature, 8 of most frequently co-cited ten documents are published in College & Research Libraries;

TXT 4 ANSWERS: International Collaborative Text Reference (My Info Quest)        23 July 2009
patrons of 50 US libraries text questions to (309) 222-7740 & a librarian responds within minutes; free of charge, standard text messaging rates apply; answers sent to cell phones by librarians in 320 characters or less, or the equivalent of two 160-character text messages;

VET: The Virtual Evaluation Toolkit, 2004                                                                           19 June 2005

Virtual card catalogue                                                                                                            5 May 2012
5 May 2012: US Copyright Office(Library of Congress) has posted 2 Requests For Information(RFI); first to learn about utilizing crowdsourcing to capture data from historical catalog cards dating from 1870 to 1977, second to learn about purchasing or developing software for a  “virtual card catalog” to access digitized historical records;

Virtual Reference: A Critical Bibliography                                                                            23 September 2004
(April 2009) Virtual Reference Bibliography(Rutgers U’s SCILS) continuation of digital reference services bibliography maintained from 2000 to 2004 by Bernie Sloan contains 700+ entries from original bibliography, 200+ items published since 2004; add a citation, correct a mistake, make a suggestion; 19 Jul 2011: Seeking synchronicity: revelations & recommendations for VR by Lynn Silipigni Connaway(Ph.D., OCLC Senior Research Scientist), & Marie L. Radford(Ph.D., Associate Professor, School of Communication & Information, Rutgers, State University of New Jersey): Recommendations: Deliver resources 24/7| Integrate library tools into the sites that people use most| Provide links & reminders about appropriate services, intelligently cross-connecting VRS with other library offerings| Make catalog & database interfaces more like Web browsers| Accommodate different & personalized discovery & access preferences, including mobile capability| Offer multiple modes of service| Provide opportunities for collaboration; 

Virtual Reference Desk Project sponsored by US Dept of Ed                                               4 January 2003
advancement of digital reference & successful creation & operation of human-mediated, Internet-based information services; hosts DIG_REF mailing list(email LISTSERV@LISTSERV.SYR.EDU with message SUBSCRIBE DIG_REF Firstname Lastname)

Virtual Reference: Still Looking for the Answers(Free Range Librarian)                                7 October 2004
Karen Schneider's thoughts on a DIGREF-L thread about why so few people use virtual reference services.

Virtual reference: Topics & trends                                                                                        15 March 2004

Virtual Reference SIG Wiki                                                                                                11 March 2006

Virtual Worlds & Libraries Alliance(VWLA)                                                                      30 August 2007
TAP Information Services & Alliance Library System partner with others interested in libraries in virtual worlds;

Web 2.0 - a new generation of services by Phil Bradley. Part 1                                         5 May 2006
Web 2.0 tools(Phil Bradley): apps & resources for collaboration, communication, RSS, images, start pages, weblogs, wikis with emphasis on libraries, librarians & information work.   

Wiki: A Tool for Teaching, Learning, Sharing & Collaboration                                          1 March 2008
WikiMatrix provides comparison sheets for a range of wiki software; select wikis, evaluate contents & features, compare software. LibSuccess Wiki & Virtual Reference SIG Wiki  list articles regarding wiki's setup & applications in libraries

Wikis in the workplace: how wikis can help manage knowledge in library reference services    7 May 2006

Year of Cataloging Research(2010)                                                                                       23 March 2010
American Library Association & Association for Library Collections and Technical Services (ALCTS) are highlighting the need for research in bibliographic control; announcements, event information, links to relevant videos;